What Our Clients Are Saying:
“Other firms tend to take a cookie cutter approach. Revenue Recovery understands that every situation is different. They conform to our process, not the other way around.”
- Steve Cruise, Mercy Health Partners
Combining the operations of St. Mary's Hospital and Baptist Health System left the new organization with a total of six firms handling third-party collections. Of those firms only Revenue Recovery Corporation was retained for future work. Mercy's Steve Cruise explains that RRC consistently delivered superior collection results and that RRC understands the complexities of their processes better than other organizations. He adds, "we want to collect the money but we want to do it in a way that doesn't negatively impact the relationship." RRC understands that very well.
“Our debtors are also our members - RRC is very good about treating them with courtesy and respect.”
- Vicki Kitts, ORNL Federal Credit Union.
ORNL Federal Credit Union's relationship with Revenue Recovery Corporation extends back many years and is built on the unique relationship that a credit union has with its debtors. Because those who've fallen behind on car, home, boat and other payments are also "members" of the credit union, collectors must be especially sensitive to their circumstances. RRC understands this very well, according to Vicki Kitts. She also appreciates RRC's ability to integrate with her own staff as well as the collectors' excellent communications practices. In addition, a track record of solid results make Revenue Recovery the only third-party collection firm needed by this growing credit union.
“We find Revenue Recovery Corporation very easy to work with - especially in difficult circumstances. They work to resolve every situation to the betterment of the Hospital.”
- Sandra P'Pool, Blount Memorial Hospital
As one of two primary third-party collection firms (and the longest tenured), Revenue Recovery Corporation has consistently delivered superior results for Blount Memorial. Director of Patient Accounts, Sandra P'Pool appreciates RRC's service and ability to work well with the Blount Memorial staff. In addition she says RRC is often challenged to collect on some very old accounts, recovery of which is "always managed to the best resolution possible." She explains further that "Revenue Recovery always meets and exceeds our expectations and their people are very responsive to any suggestions we might offer as well."
“Communications is essential in collections. Revenue Recovery serves as a voice for us-and they usually have a more significant impact.”
- Britton Spann, Fairways and Greens Golf Center
Fairways and Greens is a membership-based business that always works to satisfy the golfers who rely on it. This desire to please even extends to those accounts which reach "past due" status. According to Britton Spann, customers frequently aren't aware that they've fallen behind until they hear from Revenue Recovery Corporation.
He explains that people frequently get behind in payments because of circumstances beyond their control and that RRC often paves the way for them to get paid up and resume their good standing. "We really appreciate RRC's desire to resolve account issues to everyone's benefit." Spann also cites speed and efficiency in working accounts and timely reporting as key advantages of relying on RRC.
“Revenue Recovery makes me feel like I am their only client.”
- Steve Hovan, University of Tennessee Medical Center
A major medical group like the U.T. Medical Center sees thousands patients annually-all with unique situations. Because payment difficulties are bound to arise form time to time, third-party collection services are essential. According to Steve Hovan, Revenue Recovery Corporation excels because of its desire to integrate and work closely with the U.T. operation. He says, "If you have a close relationship, the performance is going to be much better. Revenue Recovery is always trying to find out what they can do better. That's why they've become an extension
of our office, really"
“Their customer service and sales representatives are second to none. When I need something to happen, they always get it done!”
- Joyce Cannon, Home Federal Bank
As a local company, Home Federal Bank needs both the financial advantage of results-oriented debt collection plus the customer-relations advantage that come with effective, fair practices. That's what RRC delivers, according to Joyce Cannon.
Although the bank tried placements with another collection firm some years ago, it now relies on RRC exclusively. Cannon says this is because of RRC's excellent sales and customer service and record of reliability. In addition, she points out results speak for themselves-and that RRC has provided an outstanding success rate over the many years the company has served Home Federal Bank.
“They prove that you can collect effectively. And with empathy.”
- Steve Chism, University of Tennessee Medical Group
Results are always important to every effort to collect debt. But according to Steve Chism, the word "results" means more than simply a higher percentage of successful collections. Handling calls carefully and with an understanding of the patient/debtors needs is equally important. He notes that RRC excels both in the all-important area of debtor handling while also consistently being his medical group's top-performing collection firm. In addition he notes that RRC provides a lot of timely relevant information both newsletters and sales support, which he describes as always "super responsive and very cordial.
“Accountability is a big deal with me. With RRC, we have very tight control. There are never any questions on the part of my clients.”
- Pat Tighe, SDI
Billing for a large number of private and public ambulance services produces numerous new accounts on a daily basis for SDI. Naturally, this volume ultimately results in a certain percentage of receivables that require third-party collection. For these, Pat Tighe appreciates the service difference that RRC offers. "The speed and accuracy of their service is far better than others that I use," he says. Tighe also appreciates the fact that RRC service is very automated and well integrated with SDI's own billing. Ultimately this pays off in effective procedures plus information that is always accurate and up to date.
“They excel in the three areas that matter most: recovery rate, I.T., and customer service.”
- Tim Calhoun, Mountain States Health Alliance
Serving 28 counties in six states requires agility at all levels of service for Mountain States Health Alliance. In the area of payment, Revenue Recovery Corporation supports Mountain States' collection efforts by providing both tight integration with the client's IT network and excellent customer service. According to Tim Calhoun, the ability to deliver on these key areas ultimately leads to a high rate of recovery on third-party collection placements. He adds that Revenue Recovery's real strength is not only the ability to produce a high rate of return, but the fact that these results are delivered consistently over months and years
“Our reps are excellent. I actually consider them part of our management team... rather than outside vendors.”
- David Irigoyen, Metropolitan Anesthesia
Naturally, recovery rate is a key indicator of effective collections. But according to Metropolitan Anesthesia's David Irigoyen, there are numerous factors that go into assuring a good recovery rate for third-party collections. These include the ability of the agency to know, understand and link with the client organization as well as understand its customers. It is in these areas where RRC service stands out. He says that he relies on the sales staff of RRC to a high degree because of their knowledge and desire to continually improve recovery results.
